Refund Policy

1. Right to Cancel and Refund Window

If you are a Consumer, you have the right to cancel your purchase and request a refund within **14 days** from the transaction date without giving any reason.

To meet the cancellation deadline, you must communicate your decision to cancel and request a refund before the 14-day period has expired.

2. Digital Content and Exceptions

In accordance with applicable consumer protection laws and Paddle's consumer terms, you acknowledge and agree that for digital content (such as our instantly generated phone risk reports) that is delivered immediately:

• You lose your statutory right of withdrawal/cancellation once the transmission, query performance, or download of the digital report has begun.
• Discretionary refunds requested after accessing the report details are evaluated on a case-by-case basis at the sole discretion of the merchant of record (Paddle) and us.
• Refund requests may be refused if there is evidence of fraud, refund abuse, or other manipulative behavior.

3. Refund Process

If you believe you are eligible for a refund or wish to cancel your purchase within the 14-day window, please contact our support team.

To help us process your request quickly, please include:

• Your registered email address.
• Transaction details (such as the Paddle Payment ID, transaction date, or Invoice Number).
• A brief description of the issue or your cancellation request.

Once submitted, we will review your request in coordination with Paddle. Approved refunds will be reimbursed using the same payment method as the initial transaction, without undue delay and in compliance with Paddle's refund guidelines.

4. Consumer Rights

This Refund Policy does not affect your statutory rights under applicable local laws as a Consumer if the services provided are faulty, not as described, or not fit for purpose.

5. Changes to this Policy

We reserve the right to modify or update this Refund Policy at any time to align with legal requirements or changes to our payment processor terms. Any changes will be posted immediately on this page.

6. Contact Us

For questions or to submit a refund request, please email our support team at [email protected].